Return Policy
Last updated: January 2025
Important Notice
Our return policy applies only when the product reaches the customer in a damaged condition and proof of damage is provided to the company. We are committed to ensuring product quality and will address any genuine damage issues promptly.
1. Return Eligibility
Returns are accepted only under the following conditions:
- Damaged Products: Products that arrive damaged, broken, or defective are eligible for return or replacement
- Proof Required: You must provide clear photographic evidence of the damage within 48 hours of receiving the product
- Original Packaging: The product must be in its original packaging (if applicable)
- Time Limit: Return requests must be initiated within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return:
- Products that are not damaged or defective
- Products damaged due to misuse or mishandling by the customer
- Perishable items that have been opened or consumed
- Customized or personalized products
- Products without proper proof of damage
3. Return Process
Step 1: Report the Issue
Contact our customer service team immediately at info@viduugaudham.co.in or call +91 XXXXX XXXXX. Provide your order number and a detailed description of the damage.
Step 2: Provide Proof
Send clear photographs of the damaged product, including:
- Multiple angles showing the damage clearly
- Product packaging (if applicable)
- Any visible defects or issues
Step 3: Review and Approval
Our team will review your request and proof of damage within 2-3 business days. We will notify you of the approval or rejection of your return request.
Step 4: Return or Replacement
Upon approval, we will either:
- Arrange for product pickup and replacement
- Process a full refund to your original payment method
- Provide store credit (if preferred)
4. Refund Policy
Refund Processing
Refunds will be processed to the original payment method within 7-14 business days after approval of the return request.
Shipping Costs
For damaged products, we will cover all return shipping costs. No charges will be deducted from your refund for return shipping.
5. Replacement Policy
If you prefer a replacement instead of a refund, we will send a new product of the same type and value once the damaged product is received and verified. Replacement products will be shipped within 5-7 business days after approval.
6. Quality Assurance
At Viduu गौशाला, we take great care in packaging and shipping our products to ensure they reach you in perfect condition. We use appropriate packaging materials and work with reliable shipping partners. However, in rare cases where damage occurs during transit, we are committed to resolving the issue promptly and fairly.
7. Contact for Returns
For return requests or questions about our return policy, please contact us:
Email: info@viduugaudham.co.in
Phone: +91 XXXXX XXXXX
Hours: Monday - Saturday, 9
8. Policy Updates
We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.